John Deere has announced it will be expanding access to self-repair resources starting in May.
The Customer Service Advisor will now be available for customers and independent repair shops to purchase directly through John Deere’s website. Customer Service Advisor has previously only been available through dealerships. The service is a digital database of operator, diagnostic, and technical manuals, and allows users to connect to machines to clear and refresh codes, take diagnostic readings, and perform limited calibrations.
Planned updates to the service coming in 2023 include a mobile device interface, and the ability to download software updates to embedded controllers on select Deere equipment with 4G data connection.
“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smartphone,” says Luke Gakstatter, senior VP aftermarket and customer support. “The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”
Owners of John Deere equipment will still be able to have the option to visit a dealership, work with an independent repair shop, or repair on their own. For more information, visit JohnDeere.com.
